Refund Policy

We offer a 10-day return policy, meaning you may request a return within 10 calendar days of receiving your item.Return application link:http://return.clicksit.com/shop/gavale

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

  • Remain in the same condition as when you received it (unworn, unused, and undamaged);
  • Retain all original tags and be in its original packaging;
  • Be accompanied by the receipt or valid proof of purchase (e.g., order confirmation email).

How to Initiate a Return

To start a return, please contact us at gavalesportswearshop@gmail.com. If your return is approved, we will send you a pre-paid return shipping label along with detailed instructions on how and where to send your package. Note that items sent back to us without prior return approval will not be accepted or processed.For any questions related to returns, feel free to reach out to us at gavalesportswearshop@gmail.com at any time.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or you receive the wrong product, contact us right away. This allows us to promptly evaluate the issue and take corrective action (e.g., arranging a replacement, refund, or other appropriate solution).

Non-Returnable Items & Exceptions

Certain items are non-returnable, including but not limited to:

  • Perishable goods (e.g., food, flowers, plants);
  • Custom or personalized products (e.g., special orders, monogrammed items);
  • Personal care items (e.g., beauty products, skincare, cosmetics);
  • Hazardous materials, flammable liquids, or gases.

If you have questions about whether a specific item is eligible for return, please contact us before initiating a request.Additionally, we do not accept returns for:

  • Sale or clearance items (all promotional discounted products are final sale);
  • Gift cards (purchased gift cards are non-refundable and non-exchangeable).

Exchanges

The fastest way to secure the item you want is to:

  1. Return the item you currently have (following the return process outlined above);
  2. Once your return is approved and we confirm receipt of the returned item, place a separate new order for the desired product.

Refund Processing

We will notify you promptly after we have received and inspected your returned item, informing you whether your refund has been approved or denied.If approved, the refund will be automatically processed to your original payment method (e.g., credit card, PayPal). Please note that banks or credit card companies may require additional time to process and post the refund to your account—this timeline varies by financial institution and is outside our control.